Information we collect
Information you give us
- Assessment requests. When you submit the site assessment form we collect your name, role, email, phone number, property name and location, and your answers about the property and its equipment.
- Customer accounts. Your portal username and the comments or service notes you submit in the portal.
- Correspondence. Messages you send us by email or phone.
Information from monitoring equipment
For customers with WellCore equipment installed, devices send operating readings such as water pressure, pump current, voltage, device status, signal strength, and timestamps. This data describes equipment, not people, but it is associated with your site and account.
Public records
To prepare assessments and well reports we may use publicly available records, such as state well reports and county appraisal records, that relate to your property.
Website and portal technical data
Our servers record standard request information (such as IP address, browser type, and pages requested) for security and troubleshooting. When you sign in to the portal we set a secure, HTTP-only session cookie that keeps you signed in for up to 12 hours. We do not use advertising or third-party tracking cookies on this website.
How we use information
- To respond to assessment requests and provide quotes and services.
- To operate, monitor, and support equipment installed at your site.
- To show you your own live data, reports, and account information in the portal.
- To bill for services and handle account questions.
- To secure our systems, prevent abuse, and improve our service.
How we share information
We do not sell your personal information. We share it only:
- With service providers who host or operate our systems for us (for example cloud hosting and email delivery), under obligations to protect it.
- With a payment provider, if you pay online. Card details are entered on the provider's secure page and are not stored by WellCore.
- When required by law, or to protect the rights, safety, or property of our customers, WellCore, or others.
- With your permission.
Each customer can see only their own sites and data in the portal.
Retention
We keep assessment requests and account records for as long as needed to provide services and meet legal and accounting obligations. Equipment readings are retained so that historical trends and reports remain accurate; you may ask us to delete data for your site when service ends, subject to legal requirements.
Security
We use encrypted connections (HTTPS), hashed passwords, access controls, and hosted cloud infrastructure to protect information. No system is perfectly secure, so please contact us right away if you believe your account has been compromised.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you by emailing info@wellcoresystems.com. We will respond within a reasonable time.
Children
Our services are intended for property owners and operators and are not directed to children under 13.
Changes
We may update this policy. The date at the top shows when it was last changed. Material changes will be posted on this page.
Contact
WellCore Systems LLC · info@wellcoresystems.com