Using this website
You may use this website to learn about WellCore and to request a site assessment. Please provide accurate information on the assessment form. Submitting a request does not create a service agreement or obligate you to buy anything.
Customer portal accounts
- Portal access is provided to WellCore customers and the people they authorize.
- Keep your login details confidential and tell us promptly if you think someone else has used them.
- Do not try to access sites, data, or accounts that are not yours, or interfere with the portal's operation or security.
Monitoring data and reports
WellCore readings, dashboards, and reports are tools to help you understand your equipment sooner. They are not a guarantee that a failure will be detected or prevented, and they do not replace on-site inspection by a qualified professional.
- Readings can be delayed, missing, or inaccurate because of power loss, connectivity, sensor faults, or calibration. The portal labels readings that are stale or not yet verified.
- Do not rely on the portal as a life-safety, fire-protection, or emergency alarm system.
- Reports that reference public records (such as state well reports or appraisal records) reflect those sources as published and are not a survey, title examination, or engineering certification.
Billing and payment
Fees, billing frequency, and payment terms are set in your quote or service agreement. Where online payment is offered, it is processed by a third-party payment provider under that provider's terms; WellCore does not store your card details. Contact info@wellcoresystems.com with billing questions.
Equipment
Ownership, installation, maintenance, and removal of WellCore equipment are governed by your service agreement. Please do not open, move, or modify installed devices without talking to us first.
Intellectual property
The WellCore name, logo, website, portal, and software are owned by WellCore Systems LLC. Your equipment data belongs to you; you give WellCore permission to process it to provide and improve our services as described in our Privacy Policy.
Disclaimers and limitation of liability
Except as stated in your written service agreement, the website and portal are provided "as is" and "as available". To the fullest extent permitted by law, WellCore is not liable for indirect, incidental, or consequential damages, or for losses caused by equipment failure, water loss, or service interruption that monitoring did not detect.
Changes and termination
We may update these terms; the date above shows the latest version. We may suspend portal access that is misused or that puts other customers or our systems at risk.
Governing law
These terms are governed by the laws of the State of Texas.
Contact
WellCore Systems LLC · info@wellcoresystems.com